A number of Amazon call centers around the world have experienced some form of shutdowns in recent weeks as governments around the world put restrictions on coming into work to slow the spread of ...

Amazon's new Retail Ad Service allows any retailer to offer advertising on their digital platforms using the tech that powers ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...

Scam call centers operate by manipulating victims into disclosing personal and financial information over the phone. These centers typically impersonate credible companies, such as Amazon and ...

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Once you have built the chatbot you will integrate it with Amazon Connect to create a call center workflow. Whilst it is possible to do Lab 1 without completing Lab 2 a large amount of the second lab ...