The RLTS Help Desk is a ticketing system currently used by the Rubenstein Library Technical Services Department ... Most tickets are the result of reference interactions that require some assistance ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

Should you use a ticketing system or a help desk? What are the advantages and ... and assign tickets for customer issues. A ticket is a record of a customer's request, problem, or feedback ...

The IT Help Desk dataset captures various aspects of the ticketing system used by an organization to manage and resolve IT-related issues. The dataset includes detailed information about each ticket, ...