Help desk software and customer self-service tools like online, email, live chat, and mobile support can make a big impact on your ability to deliver timely, effective service. Offer a seamless, ...

The US cybersecurity agency CISA warns that a recent SolarWinds Web Help Desk vulnerability has been exploited in the wild. The US cybersecurity agency CISA on Thursday warned that a fresh ...

According to the enterprise software maker, although the bug is rated critical severity, its exploitation requires authentication. “While it was reported as an unauthenticated vulnerability, ...