From location-based personalization, to data democratization and agentic AI, artificial intelligence continues to be the apple of retail's eye.

Using a platform called SkillBuilder.io, orgs can develop custom assistants that go through regular staff onboarding.

This chart shows the share of knowledge workers* who say they would not hire someone without AI skills, by country.

Ahead of rising costs, Grassroots Recruitment's Caroline Patten shares her top tips for calculating your hiring budget in 2025.