The veteran broadcaster's voice remains familiar through NBC's Premier League and Olympics broadcasts, and he still feels a ...

Called Connecting Families, it's part of a national effort by Worth Rises, a New York-based advocacy group focused on decarceration.

I would say he has made an uncomfortable, tragic situation about as comfortable as it possibly could be for me, and I also ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

The Gemini app on Android is reportedly rolling out its new lock screen capabilities for calls and texts. When enabled, the ...

Shalin Jyotishi joins AFL-CIO Liz Shuler to contribute to an Issues in Science and Technology article, responding to a call ...

French startup Rounded believes AI voice agents are going to become the default way customers interact with companies, so ...

Tennessee Vols fans received one of the best post-Christmas gifts of all time on Thursday.  Tennessee announced on Thursday that longtime Titans play-by-play ...

Expect exuberance from Mike Keith as the next “Voice of the Vols,” which Tennessee announced Thursday. Here's a sampling of his best Titans calls.

Kenmore native Don Criqui has seen the Notre Dame play football hundreds of times – as a student, as a fan and later as their longtime radio voice. Tonight, though, is different: He will be a special ...

Mike Keith, the voice of the Tennessee Titans, has heard fans' responses for 25 years since he made the call on radio on Jan.

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.