In joining forces, CallTower and Inoria represent a dynamic convergence of some of the leading UCaaS and CCaaS providers. CallTower's acquisition of Inoria strengthens its offerings with complete CX ...

From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.

Members of a working group examining the city's pre-hospitilization services say they've received reports of delays in fire ...

OUTAGAMIE COUNTY (WLUK) -- It's been in the works for years, and now in less than a month, the new 911 communications ...

Looking for a new job in 2025? There are 750 new job opportunities for aspiring customer service representatives in the AT&T ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and ...

A week after a person is released from a crisis center, they have a 300% increased risk of death by suicide. The DLC is hoping to change that with a new suicide prevention program.

Credit Union Wealth Group (CUWG), a leading provider of wealth management programs & investment solutions for credit unions, announces the launch of its credit union investment management services, a ...

Vertex Global Services partners with UK-based Arish Global Services to create over 5,000 jobs in India, boosting the ...

CHADDS FORD, Pa., Jan. 7, 2025 /CNW/ -- ClariMed, Inc., a global leader in human-centered medical device development and regulatory services, has announced the appointment of Ross Dehmoobed as its ...