At the heart of Alon’s approach is his ability to seamlessly integrate data analytics, artificial intelligence (AI), and ...

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term ...

6. The renewal conversation becomes moot. By the time a customer success manager reaches out to discuss renewal, the decision to leave has often been made months ago. At this point, discussions ...

Perspective AI, founded by Customer Success pioneer Guy Nirpaz, launches with $4M in seed funding to transform how businesses ...

Business strategist Lindsay Smith of Springfield is looking to inspire local entrepreneurs and business leaders with her ...

Here are five strategies that can scale revenue and boost customer retention in 2025. Don’t give into the pressure to promote ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

The Customer Success Festival Austin 2025 is a two-day event designed for customer success professionals, including managers, directors, chief customer officers and consultants. The festival will ...

CallTrackingMetrics, a global conversation analytics company, today announced the appointment of Chris Lafferty as Vice President of Product and Customer Experience. This strategic hire reinforces CTM ...

The Mexican broadcast and media landscape is renowned for its innovative culture and dynamic nature. With a huge roster of premium live events across the politi ...

IRIS also announced a new centralized Customer Success Function, which will bring together customer-facing resources from across the business into one cohesive global team. This team will collaborate ...

Selecting packaging materials that resonate with your customer is essential to maintaining a strong brand connection. Misaligned choices can create a disconnect that negatively affects customer ...