This repository contains a Python script that performs analysis and forecasting of call center performance metrics. The script utilizes data from call center systems, processes it, and provides ...

To embark on WFO means to strategically apply different elements of optimization to ensure you get the most out of the human resources of your call center. Those elements include: Workforce management ...

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and ...